At RK Group Services, we strive to provide top-notch pest control and cleaning services that meet and exceed your expectations. However, we understand that there may be instances where you are not fully satisfied with our services. This policy outlines the terms under which refunds, rework, or cancellations are handled.
1. Eligibility for Returns or Refunds
1.1 Refund or rework requests are only applicable for services provided directly by RK Group Services.
1.2 Requests must be submitted within 7 days of service completion.
1.3 The service must have been performed under normal conditions without interference from the client or external parties.
2. Refund and Rework Process
2.1 Rework Policy:
- If the results of the service do not meet the agreed standards, we will rework the service free of charge, subject to evaluation by our team.
2.2 Refund Policy: - A refund may be issued if:
- The service was not delivered as per the agreed terms.
- The issue cannot be resolved through rework or alternative solutions.
- Refunds will not be issued for:
- Dissatisfaction due to factors beyond our control (e.g., client-provided materials or pre-existing conditions).
- Services where the client failed to provide access or correct information.
2.3 Refunds will be processed within 10 business days after approval.
3. Non-Refundable Services
Certain services may not qualify for refunds, including but not limited to:
- Emergency or rush services.
- Custom-tailored service packages.
- Services partially completed due to client-requested interruptions.
4. Cancellations
4.1 Cancellation by the Client:
- Clients must notify cancellations at least 24 hours before the scheduled service.
- Late cancellations may incur a fee equivalent to 20% of the service charge.
4.2 Cancellation by RK Group Services: - In rare cases where we need to cancel a service, clients will be offered a reschedule or a full refund.
5. How to Request a Refund or Rework
To initiate a refund or rework request, please follow these steps:
- Contact us via email or phone with the following details:
- Full name and contact information.
- Service date and details.
- Reason for the refund or rework request.
- Our team will evaluate your request and provide a resolution within 3 business days.
6. Contact Information
If you have any questions or need assistance with returns or refunds, please reach out to us:
7. Refund Mode
Refund mode same payment method
RK Group Services